Hotel Operations Leader - Guest Experience & Team Growth

Lake Forest TownePlace Suites by Marriott; Lake Forest (CA); On-site; USD 70,000 - 76,000; Full time

Benefits offered by this job

Employee discounts

Daily pay

Medical insurance

Dental insurance

Vision insurance

401(k)

Profit sharing

Paid vacation

Job summary

Lake Forest TownePlace Suites by Marriott in Lake Forest, CA is seeking a hands-on Assistant General Manager to oversee daily hotel operations and guest satisfaction. You will lead a team, manage staffing and payroll, and ensure brand standards while driving revenue and performance.

The role emphasizes development of associates, strong leadership, and a proactive approach to guest experiences. Marriott experience is preferred.

Qualifications

• At least one year of hotel leadership experience.
• Experience with staffing, payroll, and labor management.
• Marriott brand experience strongly preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Associates degree in Hospitality Management or related field preferred.

Responsibilities

• Lead daily hotel operations and maintain exceptional guest satisfaction.
• Supervise, coach, and develop associates to ensure outstanding service.
• Recruit, interview, onboard, train, and retain talented team members.
• Conduct brand-specific, operational, and safety training.
• Assist with scheduling, staffing, and payroll oversight.

Skills

Leadership

Guest service

Communications

Organizational skills

Problem-solving

Job description

Lake Forest TownePlace Suites by Marriott in Lake Forest, CA is seeking a hands-on Assistant General Manager to oversee daily hotel operations and guest satisfaction. You will lead a team, manage staffing and payroll, and ensure brand standards while driving revenue and performance.

The role emphasizes development of associates, strong leadership, and a proactive approach to guest experiences. Marriott experience is preferred.