Front Desk Hero: Warm Welcome & Guest Experience

Monrovia TownePlace Suites by Marriott; Monrovia (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Medical, Dental, Vision, 401(k), and P

Paid Vacation

Job summary

Monrovia TownePlace Suites by Marriott in Monrovia, CA is seeking a Guest Service Agent to deliver a warm, professional welcome at the front desk and handle check-in/check-out processes. You’ll answer phones, route calls, and maintain accurate guest records while ensuring a positive first impression for every guest.

The role offers competitive hourly pay, benefits for eligible associates, a friendly team environment, and opportunities to gain valuable hospitality experience.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Friendly demeanor

Communication skills

Calm under pressure

Confidentiality

Cash handling

Basic computer skills

Flexible schedule

Education

High School Diploma or GED

Job description

Monrovia TownePlace Suites by Marriott in Monrovia, CA is seeking a Guest Service Agent to deliver a warm, professional welcome at the front desk and handle check-in/check-out processes. You’ll answer phones, route calls, and maintain accurate guest records while ensuring a positive first impression for every guest.

The role offers competitive hourly pay, benefits for eligible associates, a friendly team environment, and opportunities to gain valuable hospitality experience.