Guest Experience Front Desk Agent: Growth & Perks

Kingsail Resort; Marathon (FL); Vor Ort; USD 25.000 - 28.000; Teilzeit

Benefits dieser Stelle

Paid training

Growth opportunities

Lodging discounts

Zusammenfassung

Kingsail Resort in Marathon, Florida is seeking a friendly Front Desk Agent to greet guests, manage seamless check-in/out, and coordinate guest services with a welcoming, proactive approach.

Ideal candidates have excellent communication, strong organizational skills, and experience with hotel software such as Cloudbeds or Infor, plus Microsoft Office. This is a part-time, hourly role with paid training, lodging discounts, and opportunities for growth; weekend and holiday availability is required.

Qualifikationen

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
• Good understanding of office administration and basic bookkeeping practices.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of Microsoft Office programs.
• Prior experience using hotel reservation software (i.e. Cloudbeds, Infor, etc.) preferred.
• Ability to work at least 25 hours per week - weekends and holidays required.

Aufgaben

• Greet and welcome all guests.
• Take and confirm guest reservations.
• Answer phone calls in a professional and courteous manner, promptly relaying messages as required.
• Monitor, organize and forward emails as needed.
• Coordinate with housekeeping and maintenance to accommodate guest service requests.
• Communicate room offerings and on-site amenities to current and potential guests.
• Keep ice, snacks, drinks and merchandise stocked and ready for guest purchase.
• Provide knowledgeable suggestions of local restaurants and attractions.
• Accurately post room charges and taxes to guest folios.
• Verify account postings and balances.
• Enhance guest experience by evaluating guest feedback, following up with guests.
• Summarize operations and prepare reports for management as required.
• Perform other duties as assigned.

Kenntnisse

Excellent communication

Customer service

Organizational skills

Multi-tasking

Problem solving

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office

Cloudbeds

Infor

Jobbeschreibung

Kingsail Resort in Marathon, Florida is seeking a friendly Front Desk Agent to greet guests, manage seamless check-in/out, and coordinate guest services with a welcoming, proactive approach.

Ideal candidates have excellent communication, strong organizational skills, and experience with hotel software such as Cloudbeds or Infor, plus Microsoft Office. This is a part-time, hourly role with paid training, lodging discounts, and opportunities for growth; weekend and holiday availability is required.