Guest Experience Agent - Front Desk with Hotel Perks & Growth

Davidson Hospitality Group; Florida; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Dental & Vision coverage

Job summary

La Siesta Resort & Marina in Florida seeks a friendly Front Desk Agent to greet guests and manage check-ins/check-outs. You will respond to inquiries, offer local recommendations, and collaborate with departments to ensure seamless guest experiences.

The role requires strong communication, cash handling experience, and the ability to multitask in a fast-paced environment. Flexible scheduling, including evenings and weekends, is expected.

Qualifications

• Minimum prior experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience is required.
• Strong problem-solving skills and ability to stay calm under pressure.
• Proficiency with computer systems and hotel property management software.
• Outstanding organizational and multitasking abilities.
• Flexible availability including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional guest service at the front desk and create a positive first impression.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with local attractions, dining options, and hotel amenities.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Process cash and card transactions accurately and securely.

Skills

Customer service

Communication

Cash handling

Problem solving

Multitasking

Organization

PMS software

Education

High School diploma or equivalent

Tools

PMS software

Job description

La Siesta Resort & Marina in Florida seeks a friendly Front Desk Agent to greet guests and manage check-ins/check-outs. You will respond to inquiries, offer local recommendations, and collaborate with departments to ensure seamless guest experiences.

The role requires strong communication, cash handling experience, and the ability to multitask in a fast-paced environment. Flexible scheduling, including evenings and weekends, is expected.