Guest Experience Front Desk Agent - Hospitality & Service

Tropical Isle Resort Inc; Wisconsin; On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Paid Time Off

Health, dental and vision insurance

Company-paid life insurance

Job summary

Kingsail Resort in Marathon, FL is seeking a Front Desk Agent to warmly greet guests, manage reservations, and handle calls with professional courtesy. You will coordinate with housekeeping, post charges, and assist guests with local recommendations.

The role requires strong communication and organizational skills, proficiency in Microsoft Office, and experience with hotel software. Weekend shifts and a minimum of 25 hours weekly are required.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of Microsoft Office programs.
• Prior experience using hotel reservation software (Cloudbeds, Infor, etc.) preferred.

Responsibilities

• Greet and welcome all guests
• Take and confirm guest reservations
• Answer phone calls in a professional and courteous manner, promptly relaying messages as required
• Monitor, organize and forward emails as needed
• Coordinate with housekeeping and maintenance to accommodate guest service requests
• Communicate room offerings and on-site amenities to current and potential guests
• Keep ice, snacks, drinks and merchandise stocked and ready for guest purchase
• Provide knowledgeable suggestions of local restaurants and attractions
• Accurately post room charges and taxes to guest folios
• Verify account postings and balances
• Enhance guest experience by evaluating guest feedback, following up with guests
• Summarize operations and prepare reports for management as required
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Microsoft Office

Education

High School Diploma

Tools

Cloudbeds

Infor

Job description

Kingsail Resort in Marathon, FL is seeking a Front Desk Agent to warmly greet guests, manage reservations, and handle calls with professional courtesy. You will coordinate with housekeeping, post charges, and assist guests with local recommendations.

The role requires strong communication and organizational skills, proficiency in Microsoft Office, and experience with hotel software. Weekend shifts and a minimum of 25 hours weekly are required.