Guest Experience Agent — Flexible Schedule & Benefits

Island-Hospitality-Management; Lansing (MI); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Parking

Pet Insurance

PTO and Payroll Incentives for Annual

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan

IHM Matches 100% up to 3%

Bonus program

Free room nights

Employee discounts

Tickets at Work

Career Growth

Referral bonus program

Job summary

Island Hospitality is seeking a friendly Front Desk Agent to manage front desk operations and be a reference point for guests and vendors. The role requires professionalism, courtesy, and excellent communication in a fast-paced environment.

Flexible scheduling may be required. This position offers opportunities for growth within Island Hospitality's hospitality programs and benefits. Join our team to deliver outstanding guest experiences across our properties.

Qualifications

• Excellent guest service skills and a professional demeanor.
• Strong communication and interpersonal abilities.
• Ability to handle stressful situations and multi-task.
• Flexible scheduling availability.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to guests and vendors
• Prepare reports during each shift for management

Skills

Guest service

Communication

Team player

Problem solving

Job description

Island Hospitality is seeking a friendly Front Desk Agent to manage front desk operations and be a reference point for guests and vendors. The role requires professionalism, courtesy, and excellent communication in a fast-paced environment.

Flexible scheduling may be required. This position offers opportunities for growth within Island Hospitality's hospitality programs and benefits. Join our team to deliver outstanding guest experiences across our properties.