Guest Experience Associate - Front Desk (AM Shift)

Pyramid Global Hospitality; Clearwater (FL); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

Job summary

A hospitality management company located in Clearwater, Florida, seeks a Front Desk Agent who will be the initial point of contact for guests. Responsibilities include managing reservations, providing information about room rates and amenities, and ensuring a pleasant stay. Ideal candidates possess a customer service attitude, are organized, and have prior experience in hotel roles. Competitive compensation starts at $16.00 per hour, with the potential for growth based on individual qualifications.

Qualifications

• Work experience as a Hotel Front Desk Agent or a similar role.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.

Responsibilities

• Perform all check-in and check-out tasks, managing guest arrivals.
• Manage online and phone reservations.
• Respond to clients’ complaints in a professional manner.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Tools

FSPMS/MARSHA

Job description

A hospitality management company located in Clearwater, Florida, seeks a Front Desk Agent who will be the initial point of contact for guests. Responsibilities include managing reservations, providing information about room rates and amenities, and ensuring a pleasant stay. Ideal candidates possess a customer service attitude, are organized, and have prior experience in hotel roles. Competitive compensation starts at $16.00 per hour, with the potential for growth based on individual qualifications.