Hotel Front Desk Agent

Ausmr Holiday Express LLC; San Marcos (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts at IHG Hotels

Growth opportunities

50% dining discount at Spring's Bistro

Job summary

Holiday Inn Express San Marcos is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations with professionalism. You will respond quickly to inquiries, provide information on local attractions, and coordinate with housekeeping to ensure rooms are ready.

The role emphasizes strong communication, multitasking, and a neat, welcoming appearance in a fast-paced hotel environment. Flexible scheduling and opportunities for growth are offered.

Qualifications

• High school diploma or equivalent.
• Preferred experience in customer service or hospitality.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; Hotel Key PMS experience a plus.
• Flexible schedule.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests upon arrival and departure.
• Process check-ins and check-outs using Hotel Key PMS.
• Manage reservations, cancellations, and room assignments.
• Respond to guest inquiries and requests promptly.
• Provide information on amenities and local attractions.
• Handle phone, email, and guest communications.
• Maintain records of guest accounts and transactions.
• Coordinate with housekeeping and maintenance for room readiness.
• Uphold brand standards and keep front desk area organized.
• Assist with administrative tasks and reporting.

Skills

Customer service

Hospitality

Communication

Multitasking

Computer skills

Punctuality

Professional appearance

Education

High school diploma or equivalent

Tools

Hotel Key PMS

Job description

Job Description Job Type: Full-Time / Part-Time

Job Summary: The Front Desk Agent serves as the first point of contact for guests and plays a key role in delivering a positive and efficient guest experience. This position is responsible for managing reservations, handling check‑ins and check‑outs, and addressing guest needs with professionalism and hospitality.

Location: Holiday Inn Express San Marcos

Address: 900 Barnes Dr. San Marcos, TX 78666

Key Responsibilities:

• Greet guests promptly and courteously upon arrival and departure
• Process check‑ins and check‑outs accurately using Hotel Key PMS
• Manage reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and concerns in a timely manner
• Provide information about hotel amenities, local attractions, and services
• Handle phone calls, emails, and other guest communications
• Maintain accurate records of guest accounts and transactions
• Coordinate with housekeeping and maintenance to ensure room readiness
• Uphold brand standards and ensure a clean, organized front desk area
• Assist with administrative tasks and reporting as needed

Qualifications:

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast‑paced environment
• Basic computer skills; experience with Hotel Key PMS is a plus
• Flexible schedule
• Professional appearance and positive attitude

Skills & Competencies:

• Customer-focused mindset
• Attention to detail
• Problem‑solving abilities
• Team collaboration
• Reliability and punctuality

Physical Requirements:

• Ability to stand for extended periods
• Occasional lifting (up to 25 lbs)
• Ability to move around the front desk and lobby area as needed

Benefits:

• Employee discounts to over 3500 IHG Hotels in the US, Canada, Europe and Asia
• Opportunities for growth within the management company
• 50% discount to Spring's Bistro + Bar (located at the Holiday Inn San Marcos Convention Center).