Guest Experience Front Desk Agent - Flexible Schedule

Residence Inn by Marriott; Phoenix (AZ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Supportive team environment

Opportunity for advancement

Job summary

Residence Inn by Marriott in Phoenix is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and handle reservations in a fast-paced hotel environment.

This role emphasizes strong customer service and clear communication, with opportunities to learn hotel operations and advance within the team; the ideal candidate stays calm under pressure and collaborates with housekeeping and maintenance to ensure guest satisfaction.

Qualifications

• Experience in front desk or hospitality preferred.
• Strong interpersonal skills and a professional demeanor.
• Ability to handle guest inquiries and resolve issues promptly.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process payments and issue room keys.
• Respond promptly to guest questions and concerns.
• Coordinate with housekeeping and maintenance.
• Maintain accurate reservation records.

Skills

Customer service

Communication

Hospitality

Job description

Residence Inn by Marriott in Phoenix is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and handle reservations in a fast-paced hotel environment.

This role emphasizes strong customer service and clear communication, with opportunities to learn hotel operations and advance within the team; the ideal candidate stays calm under pressure and collaborates with housekeeping and maintenance to ensure guest satisfaction.