Guest Experience Front Desk Specialist

Remington Hospitality; Arizona; On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hospitality in Arizona seeks an attentive Front Desk Agent to warmly greet guests and manage efficient check-in and check-out processes. You will assist with pre-registration, block reservations when needed, and ensure accurate posting of charges using Front Office systems.

The role requires solid knowledge of hotel rates, discounts, and reservation procedures, including same-day bookings and prompt handling of cancellations and relocations.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hospitality in Arizona seeks an attentive Front Desk Agent to warmly greet guests and manage efficient check-in and check-out processes. You will assist with pre-registration, block reservations when needed, and ensure accurate posting of charges using Front Office systems.

The role requires solid knowledge of hotel rates, discounts, and reservation procedures, including same-day bookings and prompt handling of cancellations and relocations.