Front Desk Agent

Prismhr Hire; Mesa (AZ); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Employee discounts

Positive work environment

Job summary

DoubleTree by Hilton Phoenix/Mesa in Mesa, AZ seeks a friendly Front Desk Agent to welcome guests, check them in/out, and provide information on services and local attractions.

You will coordinate with housekeeping and maintenance, handle payments, maintain guest records, and support a seamless guest experience across departments. Previous hospitality or customer service experience is preferred; availability on weekends and holidays is required.

Qualifications

• High school diploma or equivalent required; hospitality degree a plus.
• Previous customer service experience; hotel industry experience is desirable.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Check guests in and out efficiently, following all policies and standards.
• Handle guest inquiries, requests and complaints promptly and professionally.
• Maintain accurate records of room bookings and guest accounts.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Assist with reservations and provide information about hotel services and local attractions.
• Process payments and confirm billing information accurately.
• Keep front desk area neat and organized.
• Collaborate with all departments to ensure a superior guest experience.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Hospitality-related degree (plus)

Tools

Microsoft Office

Hotel management software

Job description

Front Desk Agent

Company Overview

Join our dynamic team at the DoubleTree by Hilton Phoenix/Mesa, where we pride ourselves on providing outstanding service and creating a welcoming environment for all our guests. We value customer satisfaction and aim to exceed expectations in every interaction.

Job Summary

We are seeking a professional and enthusiastic Front Desk Agent to serve as the first point of contact for our guests. The ideal candidate will be friendly, efficient, and dedicated to delivering exceptional guest experiences at our reception area. In this role, you will manage all front desk activities, ensuring a seamless service that enhances the guests' stay.

Key Responsibilities

• Greet and welcome guests in a warm and friendly manner.


• Efficiently check guests in and out, ensuring adherence to all company policies and standards.


• Handle guest inquiries, requests, and complaints promptly and professionally.


• Maintain accurate records of room bookings and guest accounts.


• Coordinate with housekeeping and maintenance staff to ensure room readiness.


• Assist with reservations and provide information about hotel services and local attractions.


• Process payments and confirm billing information accurately.


• Uphold a neat and tidy front desk area.


• Collaborate effectively with all departments to guarantee a superior guest experience.

Qualifications

• High school diploma or equivalent; a college degree in hospitality or related field is a plus.


• Previous customer service experience; experience in the hotel industry is highly desirable.


• Excellent communication and interpersonal skills.


• Strong organizational skills and attention to detail.


• Ability to handle multiple tasks efficiently in a fast-paced environment.


• Proficient in Microsoft Office and experience with hotel management software preferred.


• Availability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary and benefits package.


• Opportunities for professional development and career progression.


• A positive and collaborative work environment.


• Employee discounts on hotel stays and services.