Guest Experience Front Desk Agent (Evenings/Weekends)

Claremont Companies, Inc.; Brookline (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, and Vision Insurance

401(k) retirement plan with Employer

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Job summary

Claremont Companies is seeking a Front Desk Agent for the Hilton Garden Inn in Brookline, MA. The role involves greeting guests, handling requests, and supporting front desk operations to ensure a smooth stay.

Responsibilities include processing payments, maintaining security, and assisting guests with inquiries, while adhering to hotel procedures and safety protocols. Weekend and evening availability is required.

Qualifications

• High school graduate or equivalent preferred.
• Previous hotel-related experience desired.
• Hilton hotel experience desired.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Responsibilities

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

Education

High school diploma or equivalent

Job description

Claremont Companies is seeking a Front Desk Agent for the Hilton Garden Inn in Brookline, MA. The role involves greeting guests, handling requests, and supporting front desk operations to ensure a smooth stay.

Responsibilities include processing payments, maintaining security, and assisting guests with inquiries, while adhering to hotel procedures and safety protocols. Weekend and evening availability is required.