Guest Experience Front Desk Agent (Evenings/Nights)

Claremont Companies; Worcester (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, and Vision Insurance

Flex Spending Account

Long Term Disability

Group Term Life Insurance

401(k) retirement plan with Employer

Job summary

Claremont Companies is seeking a professional Front Desk Agent to serve as the main point of contact for guests, handling requests and concerns with a welcoming and efficient approach. The role includes managing payments, post charges, and maintaining security and communication systems.

The position requires availability for night and weekend shifts, good English language skills, and physical ability to sit, stand, and lift up to 40 pounds as needed. Competitive benefits follow.

Qualifications

• High school diploma or equivalent required or preferred.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.

Responsibilities

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma or equivalent

Job description

Claremont Companies is seeking a professional Front Desk Agent to serve as the main point of contact for guests, handling requests and concerns with a welcoming and efficient approach. The role includes managing payments, post charges, and maintaining security and communication systems.

The position requires availability for night and weekend shifts, good English language skills, and physical ability to sit, stand, and lift up to 40 pounds as needed. Competitive benefits follow.