Guest Experience Agent — Nights & Weekends

Claremont Companies; Brookline (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, and Vision Insurance

Flex Spending Account

FSA Dependent Care

Long Term Disability

Group Term Life Insurance

401(k) retirement plan with Employer M

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Job summary

Claremont Companies in Brookline, MA seeks a Front Desk Agent for Hilton Garden Inn. You will greet guests, handle requests, process payments, and support smooth check-in and check-out experiences.

Requirements include a high school diploma or equivalent, ability to work nights and weekends, and strong English communication. You should be able to sit, stand, or walk throughout shifts and lift up to 40 pounds as needed.

Qualifications

• High school diploma or equivalent preferred.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.
• Ability to sit, stand, and walk during shift.
• Ability to lift and carry up to 40 pounds.

Responsibilities

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post charges to guest accounts and maintain key security measures.
• Oversee safe deposit boxes and verify credit card transactions.
• Check in and check out should be as expeditious as possible.
• Be familiar with hotel phone system for transfers and messages.

Skills

Guest service

English communication

Education

High school diploma or equivalent

Job description

Claremont Companies in Brookline, MA seeks a Front Desk Agent for Hilton Garden Inn. You will greet guests, handle requests, process payments, and support smooth check-in and check-out experiences.

Requirements include a high school diploma or equivalent, ability to work nights and weekends, and strong English communication. You should be able to sit, stand, or walk throughout shifts and lift up to 40 pounds as needed.