Guest Experience Front Desk Agent - Boutique Hotel

Better Talent; Miami (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Lunch

Complimentary parking

Paid time off

Performance bonus

Job summary

Hotel Arya in Miami is seeking a warm Front Desk Agent to welcome guests, assist throughout their stay, and collaborate with other departments to meet guest needs. You'll oversee check-in/check-out, keep profiles updated, and ensure a welcoming lobby environment.

Using Visual Matrix PMS, you will manage reservations, process payments, and maintain accurate billing records while communicating with guests and team members across channels. Bilingual in English and Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• Experience using a property management system or similar hotel software.
• Strong verbal and written communication skills in English.
• Professional appearance and demeanor.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Basic math skills and accurate cash handling.
• Availability to work mornings, evenings, weekends, and holidays.

Responsibilities

• Welcome guests and complete check-in and check-out procedures accurately and efficiently.
• Respond to guest questions, requests, and concerns with professionalism and care.
• Manage reservations, room assignments, and availability using Visual Matrix PMS.
• Process payments, issue receipts, and maintain accurate billing records.
• Update guest profiles, preferences, and special requests.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs and ensure rooms are ready.
• Communicate clearly with guests and team members in person, by phone, and by email.
• Document important updates in shift handoff notes and logs.
• Resolve guest complaints with empathy, escalating issues when needed.
• Follow hotel procedures for emergencies, incidents, and other special situations.
• Keep the front desk and lobby clean, organized, and welcoming.
• Uphold Hotel Arya's standards for appearance, communication, and guest service.
• Support room upgrade, amenity, and hotel service upselling initiatives.

Skills

Front desk

PMS experience

Customer service

English communication

Team coordination

Education

High school diploma

Tools

Visual Matrix PMS

Job description

Hotel Arya in Miami is seeking a warm Front Desk Agent to welcome guests, assist throughout their stay, and collaborate with other departments to meet guest needs. You'll oversee check-in/check-out, keep profiles updated, and ensure a welcoming lobby environment.

Using Visual Matrix PMS, you will manage reservations, process payments, and maintain accurate billing records while communicating with guests and team members across channels. Bilingual in English and Spanish is a plus.