Guest Experience Front Desk Agent - AM/PM

Red Cliffs Zion; Springdale (UT); On-site; USD 21,000 - 28,000; Full time

Job summary

Azul Hospitality is seeking a friendly and professional Front Desk Clerk to greet guests, manage check-in and check-out, handle payments, and maintain a balanced cash drawer. The role requires strong customer service, clear communication, and the ability to coordinate with housekeeping, reservations, and other departments to fulfill guest requests.

The position emphasizes upselling opportunities, VIP guest handling, and accurate reporting. Prior front desk or hospitality experience is preferred.

Qualifications

• Must be able to greet and assist guests with a friendly, professional demeanor.
• Basic math and cash-handling accuracy required for deposits and transactions.
• Strong communication skills for guest inquiries, check-in/out and cross-department coordination.

Responsibilities

• Greet and welcome guests on arrival.
• Process registration and checkout at front desk.
• Handle payments and maintain the cash drawer with daily reconciliation.
• Acknowledge rewards members and VIP guests.
• Take guest bookings and assist with upsell opportunities.
• Coordinate with other departments for guest needs and room assignments.
• Log guest requests and room issues in the system and follow up for resolution.
• Maintain lobby cleanliness and hotel knowledge to assist guests.

Skills

Guest service

Cash handling

Verbal communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

MS Office

Windows OS

Job description

Azul Hospitality is seeking a friendly and professional Front Desk Clerk to greet guests, manage check-in and check-out, handle payments, and maintain a balanced cash drawer. The role requires strong customer service, clear communication, and the ability to coordinate with housekeeping, reservations, and other departments to fulfill guest requests.

The position emphasizes upselling opportunities, VIP guest handling, and accurate reporting. Prior front desk or hospitality experience is preferred.