Front Desk (AM&PM)

Ramada Plaza Hotel Midtown Albuquerque; Albuquerque (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

Ramada Plaza Hotel Midtown Albuquerque is seeking a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should possess strong communication, problem-solving, and conflict-resolution skills to ensure guest satisfaction.

The Front Desk Agent will be responsible for checking guests in and out, managing cash transactions, and maintaining a clean and organized front desk area. A high school diploma and the ability to work independently are essential for this role.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Check guests in and out by confirming reservations and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Coordinate with housekeeping to ensure room readiness for guests.

Skills

Communication skills

Problem-solving skills

Conflict-resolution skills

Customer service skills

Education

High school diploma or equivalent

Tools

Windows operating systems

Office software

Job description

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Key Responsibilities:

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, safety procedures, and maintain confidentiality of guest information.

Requirements:

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift up to 50 pounds occasionally and 10 pounds frequently.