Front Desk Agent

Residence Inn Cleveland Mentor; Mentor (OH); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Voluntary benefits

Life enrichment program

Get paid daily

Job summary

Residence Inn Cleveland Mentor is seeking a Front Desk Agent to deliver warm, efficient guest service and create memorable experiences for every visitor.

You will be the first impression on arrival and throughout the stay, handling check-ins, check-outs, local-area questions, and requests by coordinating with other departments. Evening, weekend, and holiday availability is required to support a busy hotel team.

Qualifications

• Previous customer service experience in a guest-facing role with strong verbal and written communication.
• Ability to read, write, type and use basic technology; comfortable handling cash and transactions.

Responsibilities

• Ensure a friendly, efficient, and accurate check-in and check-out experience.
• Coordinate with other departments to fulfill guest requests in a fast-paced environment.
• Answer questions about the local area and facilities, providing directions and resources.
• Demonstrate proper phone etiquette, including transfers, messages, and reservations.
• Follow cash handling procedures and post/reconcile charges to guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Teamwork

Time management

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Cleveland, Mentor, OH

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.


• Paid time off


• Company-matched 401(k) plan


• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account


• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!


• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.


• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.


• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.


• Demonstrate proper phone etiquette including transferring calls, taking messages andmaking reservations.


• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.


• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.