Front Desk Guest Services Agent - Flexible Shifts & Career Bonus

Innvite Hospitality; Obetz (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Guaranteed bonus

Career development opportunities

Job summary

Innvite Hospitality in Ohio is seeking a Front Desk Associate to support guest check-in/out, reservations, and daily PMS operations while delivering a warm, professional experience. You will handle guest inquiries, cash/credit transactions, and maintain a tidy front desk area with a courteous demeanor.

Ideal candidates are fluent in English, able to multitask, and comfortable working a variety of shifts. Spanish-speaking ability is a plus and prior hotel front desk experience is welcomed.

Qualifications

• Fluent verbal and written English communication.
• Basic Math.
• Hand writing.
• Computer skills/keyboard/typing.
• Operate a 10 key calculator.
• Hospitable, civil contact with the public.
• Ability to work independently with little supervision.
• Ability to multitask.

Responsibilities

• Guest check-in & check-out
• PMS operations
• Cash handling & credit card transactions
• Switchboard operation and telephone etiquette
• Front office emergency/security procedures
• Reservations – Guest rooms and meeting rooms
• Assist with administrative duties as assigned by management
• Keep front desk area, lobby neat & tidy and clean daily
• Minor decision making
• Take group reservations & set up group blocks
• Sales of guest rooms with new arrivals and phone inquiries
• Follow all policies & procedures as outlined in the Employee Handbook
• Must be neat, clean & well-groomed in proper uniform with name tag
• Operate laundry as directed
• Maintain a professional and hospitable attitude to all guests, associates & vendors

Job description

Innvite Hospitality in Ohio is seeking a Front Desk Associate to support guest check-in/out, reservations, and daily PMS operations while delivering a warm, professional experience. You will handle guest inquiries, cash/credit transactions, and maintain a tidy front desk area with a courteous demeanor.

Ideal candidates are fluent in English, able to multitask, and comfortable working a variety of shifts. Spanish-speaking ability is a plus and prior hotel front desk experience is welcomed.