Guest Experience Front Desk Agent

montage; Utah; On-site; USD 21,000 - 28,000; Full time

Job summary

Qualifications include a high school diploma (Bachelor's degree preferred), 2+ years in hotel operations and customer service, strong English communication, and proficiency with Word, Excel, PowerPoint, and Outlook. Requires ability to lift up to 15 lbs and stand for extended periods.

Qualifications

• Minimum two years' experience in a hotel operations environment.
• Minimum two years' experience in customer service.
• Ability to communicate clearly in English and handle billing accurately.

Responsibilities

• Providing excellent customer service and telephone etiquette.
• Hosting and welcoming guests with a friendly demeanor.
• Assisting with check-in/check-out, folios, invoicing, and billing.
• Collaborating with department leaders to personalize the guest experience.
• Maintaining guest account records and knowledge of hotel services.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma

Bachelor's Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Qualifications include a high school diploma (Bachelor's degree preferred), 2+ years in hotel operations and customer service, strong English communication, and proficiency with Word, Excel, PowerPoint, and Outlook. Requires ability to lift up to 15 lbs and stand for extended periods.