Guest Experience Front Desk Agent

montage; Illinois; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401[k] retirement plan with company"

Paid Time Off (Sick Time)

free meal with every working shift

hotel discounts

Job summary

Montage International in Illinois is seeking a Front Office Agent to warmly host guests, manage check-in/out, and maintain accurate folio and billing records. You will connect with various departments to personalize experiences and support hotel goals.

The role requires strong English communication, 2+ years in hospitality, and solid math and software skills (Word/Excel/PowerPoint/Outlook). Benefits and on-site work are provided.

Qualifications

• High School Diploma or equivalent, Bachelor's Degree preferred.
• Minimum of two years' experience in a hotel operations environment.
• Minimum of two years' experience in customer service.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English well.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives.
• Hosting and welcoming guests with a friendly and sincere demeanor.
• Assisting with guest check-in and out process, as well as folios, invoicing and billing.
• Thinking outside the box to own and solve guest stay areas of opportunity.
• Going above and beyond to recover any service opportunities and exceed guest expectations.
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly.
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests.

Skills

Customer service

English proficiency

Communication

Billing knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International in Illinois is seeking a Front Office Agent to warmly host guests, manage check-in/out, and maintain accurate folio and billing records. You will connect with various departments to personalize experiences and support hotel goals.

The role requires strong English communication, 2+ years in hospitality, and solid math and software skills (Word/Excel/PowerPoint/Outlook). Benefits and on-site work are provided.