Guest Experience Specialist - Front Desk

Montage International; Utah; On-site; USD 23,000 - 32,000; Full time

Job summary

Montage International in Utah seeks a Front Office Agent to warmly welcome guests, manage check-in/check-out, and tailor service to each guest's needs.

You will collaborate with hotel teams to ensure seamless experiences, maintain accurate folios and billing, and uphold our standards of hospitality, courtesy, and professionalism. This role requires a friendly, detail-oriented communicator who thrives in a fast-paced environment and is fluent in English.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel operations and customer service preferred.
• Ability to operate hotel systems and billing software.

Responsibilities

• Provide excellent customer service and telephone etiquette.
• Host and welcome guests with a friendly demeanor.
• Assist with check-in/check-out, folios, invoicing and billing.
• Collaborate with department leaders to personalize guest experiences.
• Maintain accurate guest accounts and know hotel services.

Skills

Customer service

Phone etiquette

English proficiency

Hospitality

MS Office

Education

High School Diploma or Equivalent

Bachelor’s Degree preferred

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

Montage International in Utah seeks a Front Office Agent to warmly welcome guests, manage check-in/check-out, and tailor service to each guest's needs.

You will collaborate with hotel teams to ensure seamless experiences, maintain accurate folios and billing, and uphold our standards of hospitality, courtesy, and professionalism. This role requires a friendly, detail-oriented communicator who thrives in a fast-paced environment and is fluent in English.