Guest Experience Front Desk Agent

McKibbon Hospitality; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

McKibbon Hospitality operates the Hampton Inn & Suites Tampa Avion, and a Front Desk Agent is needed at the Tampa property. You will welcome guests, perform check-ins/outs, and stay informed about services, rates, and promotions. Customer service excellence is essential to ensure memorable stays.

The role requires hotel experience, strong communication, and a friendly hosting attitude. Training across Food & Beverage support may be provided as needed to cover shifts.

Qualifications

• Experience as a front desk agent or similar role.
• High school diploma or equivalent.
• Experience at a hotel establishment is highly desired.

Responsibilities

• Greet guests and check them in/out efficiently.
• Maintain knowledge of hotel services, rates, and promotions.
• Resolve guest issues and ensure satisfaction.
• Communicate guest requests to relevant departments.
• Assist with other Food & Beverage operations as needed.

Skills

Front desk operations

Customer service

Hospitality

Communication

Education

High school diploma

Job description

McKibbon Hospitality operates the Hampton Inn & Suites Tampa Avion, and a Front Desk Agent is needed at the Tampa property. You will welcome guests, perform check-ins/outs, and stay informed about services, rates, and promotions. Customer service excellence is essential to ensure memorable stays.

The role requires hotel experience, strong communication, and a friendly hosting attitude. Training across Food & Beverage support may be provided as needed to cover shifts.