Front Desk & Guest Experience Specialist

HRI Hospitality; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

HRI Hospitality in Tampa invites applications for a Guest Services Agent to warmly welcome guests, manage check-in/check-out, and respond to requests to ensure a memorable stay.

Located in downtown Tampa, this frontline role calls for strong communication, multitasking, and a friendly demeanor, with opportunities to work across a vibrant hotel network and collaborate with housekeeping and other departments.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• PMS experience is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently.
• Respond to guest inquiries and resolve issues promptly.
• Handle payments, reservations, and room changes.
• Coordinate with housekeeping and maintenance for readiness.
• Maintain a clean front desk and lobby.
• Work varied shifts, including weekends and holidays.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Data entry

Conflict resolution

Friendly demeanor

Education

High school diploma

Tools

Property Management Systems (PMS)

Job description

HRI Hospitality in Tampa invites applications for a Guest Services Agent to warmly welcome guests, manage check-in/check-out, and respond to requests to ensure a memorable stay.

Located in downtown Tampa, this frontline role calls for strong communication, multitasking, and a friendly demeanor, with opportunities to work across a vibrant hotel network and collaborate with housekeeping and other departments.