Guest Experience Agent: Front Desk Excellence

Residence Inn Tampa Westshore; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Transit Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Residence Inn Tampa Westshore is seeking a friendly Guest Service Agent to greet, register and assist guests in alignment with brand and sustainability standards. You will handle check-ins, reservations, payments and guest requests with a focus on service excellence.

You will work in a fast-paced hotel environment, balance accounts, and contribute to overall guest satisfaction while supporting breakfast service and other duties as needed.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Residence Inn Tampa Westshore is seeking a friendly Guest Service Agent to greet, register and assist guests in alignment with brand and sustainability standards. You will handle check-ins, reservations, payments and guest requests with a focus on service excellence.

You will work in a fast-paced hotel environment, balance accounts, and contribute to overall guest satisfaction while supporting breakfast service and other duties as needed.