Guest Experience Front Desk Agent

Highgate; Portsmouth (NH); On-site; USD 21,000 - 28,000; Full time

Job summary

Highgate Hotels' Homewood Suites Portsmouth is seeking a Front Office Agent to provide attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The role requires answering guest inquiries, handling reservations, knowing rates and promotions, operating the Front Desk computer system, and maintaining a neat work area.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Must communicate clearly with guests and staff.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain information when taking room reservations and quote rates.
• Operate the Front Desk computer system.
• Balance and prepare paperwork for closing of shift.
• Maintain promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Hospitality experience

Communication skills

Customer service

Teamwork

Multitasking

Professional appearance

Listening skills

Education

High School diploma

College coursework

Tools

Front Desk software

Job description

Highgate Hotels' Homewood Suites Portsmouth is seeking a Front Office Agent to provide attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The role requires answering guest inquiries, handling reservations, knowing rates and promotions, operating the Front Desk computer system, and maintaining a neat work area.