Front Desk Agent — Guest Experience & Hospitality

Moxy Minneapolis Uptown; Minneapolis (MN); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Moxy Minneapolis Uptown is seeking a friendly Front Desk Agent to deliver energetic, guest-focused service at the hotel's lobby. You will handle check-ins, check-outs, reservations, and guest inquiries with Marriott standards in mind.

This role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. Join a social, lively team and contribute to a memorable guest experience in Minneapolis.

Qualifikationen

• Previous front desk or guest service experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• English proficiency required.

Aufgaben

• Check guests in and out efficiently and accurately.
• Verify identification and payment details per policy.
• Answer guest questions about local attractions and dining.
• Manage reservations, room changes, extensions, and cancellations.
• Maintain accurate guest folios and account accuracy.
• Escalate guest concerns per brand standards.
• Collaborate with housekeeping and maintenance for smooth operations.

Kenntnisse

Customer service

Communication

Multitasking

English fluency

Tools

PMS systems

Jobbeschreibung

Moxy Minneapolis Uptown is seeking a friendly Front Desk Agent to deliver energetic, guest-focused service at the hotel's lobby. You will handle check-ins, check-outs, reservations, and guest inquiries with Marriott standards in mind.

This role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. Join a social, lively team and contribute to a memorable guest experience in Minneapolis.