Front Desk Guest Experience Pro

Aimbridge Hospitality; Cerritos (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Agent in Southern California. You will greet guests, handle check-ins/check-outs, and support the front desk with a can-do attitude.

Ideal candidates have a high school diploma or equivalent and familiarity with hotel software and MS Office. This role requires guest-focused service, teamwork, and precise administrative work in a busy hotel setting.

Qualifications

• High school diploma or equivalent is required.
• Familiarity with hotel management software and Microsoft Office is preferred.

Responsibilities

• Deliver warm, high-quality guest service and memorable welcome experiences.
• Communicate clearly with guests and team members to ensure smooth operations.
• Think quickly and resolve issues to maintain guest satisfaction.
• Juggle reservations, check-ins, check-outs and financial details with accuracy.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Hotel-related experience preferred

Tools

Hotel management software

Microsoft Office Suite

Job description

Aimbridge Hospitality is hiring a Front Desk Agent in Southern California. You will greet guests, handle check-ins/check-outs, and support the front desk with a can-do attitude.

Ideal candidates have a high school diploma or equivalent and familiarity with hotel software and MS Office. This role requires guest-focused service, teamwork, and precise administrative work in a busy hotel setting.