Guest Experience Front Desk Agent

montage; Park City (UT); On-site; USD 25,000 - 32,000; Full time

Job summary

Montage International is seeking a Front Office Agent to warmly host guests, manage check-in/check-out, and maintain guest accounts with accuracy. The role emphasizes exceptional service and collaboration with hotel teams to deliver a personalized stay.

Candidates should have at least two years in hotel operations and customer service, plus strong math skills for billing and solid English communication. Proficiency in Word, Excel, PowerPoint, and Outlook is expected.

Qualifications

• Minimum of two years’ experience in a hotel operations environment.
• Minimum of two years’ experience in customer service.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English well.

Responsibilities

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

Skills

Customer service

Communication

Billing

English proficiency

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Front Office Agent to warmly host guests, manage check-in/check-out, and maintain guest accounts with accuracy. The role emphasizes exceptional service and collaboration with hotel teams to deliver a personalized stay.

Candidates should have at least two years in hotel operations and customer service, plus strong math skills for billing and solid English communication. Proficiency in Word, Excel, PowerPoint, and Outlook is expected.