Guest Experience Front Desk Agent

Pier House; Orlando (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Pier House in Orlando is seeking a friendly hotel front desk agent to welcome guests, handle check-ins/outs, and manage reservations. You will ensure accurate billing, operate front desk software, and assist guests with special requests to deliver memorable experiences.

The role requires strong communication, reliability, and the ability to work flexible hours, including nights and weekends, in a fast-paced, team-oriented environment.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays.
• Team player who helps create great guest experiences.
• Ability to work at a desk for long periods and use a computer.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and maintain front desk records.
• Know front office procedures and handle cash, checks, and cards correctly.
• Review reservations with special requests and block rooms as needed.
• Learn hotel rates and discounts and manage same-day reservations.

Skills

Customer service

Cash handling

Reservation systems

Tools

Hospitality software

Front desk systems

Job description

Pier House in Orlando is seeking a friendly hotel front desk agent to welcome guests, handle check-ins/outs, and manage reservations. You will ensure accurate billing, operate front desk software, and assist guests with special requests to deliver memorable experiences.

The role requires strong communication, reliability, and the ability to work flexible hours, including nights and weekends, in a fast-paced, team-oriented environment.