Hotel Floor Supervisor — Guest Experience Lead

Pier House; Orlando (FL); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Pier House in Orlando is seeking a dedicated full-time hotel operations assistant to support housekeeping and guest services. The role focuses on staff scheduling, room inspections, and ensuring adherence to brand standards for guest experiences.

The ideal candidate thrives in a team environment, communicates effectively, and is available for varied shifts including nights, weekends, and holidays. The job emphasizes safety, organization, and consistent guest satisfaction.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Ability to work in a standard office environment.
• Physical ability to lift and move 10–25 pounds as needed.
• Strong teamwork and guest-service mindset.

Responsibilities

• Prepare schedules for staff and complete the work distribution report.
• Inspect guest rooms and public areas daily to ensure cleanliness per standards.
• Train and supervise new associates and provide ongoing training for current staff.
• Check for early make-ups, special requests and VIPs.
• Maintain proper written records for lost and found.
• Run a departure report and recheck rooms in your section.
• Write up work orders for repairs and report safety hazards to management.

Skills

Team player

Strong work ethic

Self-initiative

Effective communication

Job description

Pier House in Orlando is seeking a dedicated full-time hotel operations assistant to support housekeeping and guest services. The role focuses on staff scheduling, room inspections, and ensuring adherence to brand standards for guest experiences.

The ideal candidate thrives in a team environment, communicates effectively, and is available for varied shifts including nights, weekends, and holidays. The job emphasizes safety, organization, and consistent guest satisfaction.