Guest Experience Front Desk Agent

Paycom - ATS; Los Angeles (CA); On-site; USD 29,000 - 41,000; Full time

Job summary

The Garland in North Hollywood, CA is seeking a Front Desk Agent/PBX Operator to deliver exceptional guest services within the Rooms division. You will greet guests, manage check-ins/outs, process payments, and coordinate room assignments while ensuring a courteous and efficient experience.

Key duties include handling guest requests, resolving complaints, promoting hotel facilities, and maintaining lobby cleanliness.

Qualifications

• Excellent communication skills.
• Professional attitude and good organizational skills.
• Effective conflict resolution.
• Ability to use a variety of computer applications; industry software knowledge is an asset.

Responsibilities

• Greet guests and process check-ins/outs and payments.
• Coordinate room assignments and guest requests.
• Provide concierge referrals and handle group arrivals.
• Resolve guest complaints and promote hotel facilities.
• Maintain lobby cleanliness and station readiness.
• Ensure cash handling and deposits are accurate.

Skills

Communication

Professionalism

Conflict resolution

Computer skills

Education

High school diploma

Hotel/Tourism training

Second language

Job description

The Garland in North Hollywood, CA is seeking a Front Desk Agent/PBX Operator to deliver exceptional guest services within the Rooms division. You will greet guests, manage check-ins/outs, process payments, and coordinate room assignments while ensuring a courteous and efficient experience.

Key duties include handling guest requests, resolving complaints, promoting hotel facilities, and maintaining lobby cleanliness.