Front Desk Agent *The Garland*

Paycom - ATS; Los Angeles (CA); On-site; USD 29,000 - 41,000; Full time

Job summary

The Garland in North Hollywood, CA is seeking a Front Desk Agent/PBX Operator to deliver exceptional guest services within the Rooms division. You will greet guests, manage check-ins/outs, process payments, and coordinate room assignments while ensuring a courteous and efficient experience.

Key duties include handling guest requests, resolving complaints, promoting hotel facilities, and maintaining lobby cleanliness.

Qualifications

• Excellent communication skills.
• Professional attitude and good organizational skills.
• Effective conflict resolution.
• Ability to use a variety of computer applications; industry software knowledge is an asset.

Responsibilities

• Greet guests and process check-ins/outs and payments.
• Coordinate room assignments and guest requests.
• Provide concierge referrals and handle group arrivals.
• Resolve guest complaints and promote hotel facilities.
• Maintain lobby cleanliness and station readiness.
• Ensure cash handling and deposits are accurate.

Skills

Communication

Professionalism

Conflict resolution

Computer skills

Education

High school diploma

Hotel/Tourism training

Second language

Job description

Job Details: Job Location: North Hollywood, CA 91602, Position Type: Full Time, Salary Range: $25.25 - $25.25 Hourly, Job Shift: Any, THE GARLAND

Position

Front Desk Agent/PBX Operator

Department

Guest Services

Division

Rooms

Position Purpose

To meet all guests needs in an efficient and courteous manner according to hotel standards and procedures.

Essential Functions

• Greet and welcome all arriving guest, process check ins and departures as well as necessary payments.
• Handle and coordinate room assignments and accommodate guest requests.
• Offer referral for information and handle brief concierge requests.
• Handle group arrivals.
• Receives and resolves guest’s complaints.
• Promote and invite guests to use hotel’s restaurant and facilities.
• Maintain cleanliness of work stations and lobby appearance.
• Stock and prepare necessary material for each shift.
• Monitor Front desk areas for safety, security and appearance and reports any injuries, accidents or problems as necessary.
• Maintains efficient communication with other departments (ie: Housekeeping/engineering/Sales)
• Responsible for accurate cash control and ensuring that all funds are accounted for and deposits made according to policy.
• Perform other duties as assigned.

Position Requirements

Knowledge, Skills & Abilities

• Excellent communication skills.
• Professional attitude and good organizational skills.
• Effective conflict resolution.
• Ability to use a variety of computer applications, industry software knowledge is an asset.

Education/Experience

• High school diploma is required
• Post secondary training in hotel or tourism management is an asset
• Ability to speak a second language is an asset.

Reporting Relationship

Front Office Manager, Hotel Assistant Managers and Front Office Supervisor.