Guest Experience Front Desk Agent

Capri Laguna on the Beach; Laguna Beach (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Capri Laguna on the Beach in California seeks a skilled individual in customer service and sales to enhance guest experiences. This pivotal role involves managing check-ins/check-outs, answering calls, and addressing guest requests. Ideal candidates will have at least 2 years of front desk experience and a Bachelor’s degree. A firm commitment to exceptional service is essential.

This position provides a unique opportunity to grow within a supportive environment focused on making memories for every guest.

Qualifications

• A minimum of 2 years of hospitality front desk agent experience.

Responsibilities

• Manage guest check-ins/check-outs and reservations.
• Answer incoming telephones in a prompt manner.
• Handle guest requests and issues with exceptional customer service.
• Assist with rate management, inventory, and OTA systems.
• Support hotel marketing and revenue strategies.
• Ensure smooth front desk and administrative operations.
• Assist the General Manager with any other duties that may arise.

Skills

Strong professional English communication skills

Customer service

Sales

Education

Bachelor’s degree

Job description

Capri Laguna on the Beach in California seeks a skilled individual in customer service and sales to enhance guest experiences. This pivotal role involves managing check-ins/check-outs, answering calls, and addressing guest requests. Ideal candidates will have at least 2 years of front desk experience and a Bachelor’s degree. A firm commitment to exceptional service is essential.

This position provides a unique opportunity to grow within a supportive environment focused on making memories for every guest.