Front Desk Guest Experience Specialist

Grand-Pacific-Resorts-5; Coronado (CA); On-site; USD 51,577,000 - 74,501,000; Full time

Job summary

Grand Pacific Resorts in Coronado, CA is seeking a Front Desk Agent to deliver warm, professional guest service to guests, owners, and team members. You will check guests in and out, answer inquiries, and coordinate room assignments and keys.

The ideal candidate has at least 1 year in hospitality, excellent communication, and the ability to work varied shifts including weekends and holidays. High school diploma required; English fluency essential; time share experience preferred.

Qualifications

• High school diploma required.
• Excellent communication and organizational skills essential.
• Experience in hospitality, time share preferred.
• Professional telephone etiquette required.
• Ability to speak and understand English.

Responsibilities

• Check guests/owners in and out of the resort and assist with questions.
• Provide exceptional guest service by phone or in person.
• Answer a high volume of inbound calls from guests/owners.
• Resolve customer complaints calmly and effectively.
• Obtain guest information, assign rooms, and distribute keys.
• Assist guests with luggage and delivery of items as needed.
• Maintain professional conduct and attendance per company standards.

Skills

Phone etiquette

Communication skills

Organizational skills

Fluent English

Customer service

Education

High school diploma

Job description

Grand Pacific Resorts in Coronado, CA is seeking a Front Desk Agent to deliver warm, professional guest service to guests, owners, and team members. You will check guests in and out, answer inquiries, and coordinate room assignments and keys.

The ideal candidate has at least 1 year in hospitality, excellent communication, and the ability to work varied shifts including weekends and holidays. High school diploma required; English fluency essential; time share experience preferred.