Guest Experience Associate - Front Desk (Part-Time)

Soul Community Planet Hotels; Laguna Beach (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

Soul Community Planet Hotels in Laguna Beach is seeking a Front Desk Agent for a part-time role. You will greet guests, manage check-ins/outs, handle payments, and maintain guest relationships with a focus on accuracy and hospitality.

The ideal candidate has strong customer service skills, proficiency in English, and experience with hotel software (POS/PMS/CRM). You will support multiple departments to ensure a seamless guest experience in a fast-paced environment.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in customer service preferred.
• Proficient in English reading/writing; additional languages helpful.

Responsibilities

• Greet guests and handle check-ins/check-outs with accuracy and speed.
• Process payments and manage guest accounts per policy.
• Respond to guest requests promptly and professionally to ensure satisfaction.
• Maintain knowledge of hotel services, rates, and promotions.
• Upsell hotel services and amenities to maximize revenue.
• Collaborate with other departments for seamless service.
• Follow safety and security protocols and protect guest information.

Skills

Customer service

Multitasking

English fluency

Communication

Office software

Education

High school diploma or equivalent

Alcohol Serving Certificate (State)

Tools

POS system

PMS

CRM

Microsoft Office

Google Suite

Job description

Soul Community Planet Hotels in Laguna Beach is seeking a Front Desk Agent for a part-time role. You will greet guests, manage check-ins/outs, handle payments, and maintain guest relationships with a focus on accuracy and hospitality.

The ideal candidate has strong customer service skills, proficiency in English, and experience with hotel software (POS/PMS/CRM). You will support multiple departments to ensure a seamless guest experience in a fast-paced environment.