Luxury Guest Experience Concierge

Marc & Rose; Laguna Beach (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Casa Loma Beach Hotel in Laguna Beach, CA is seeking hospitality-focused professionals to deliver luxury guest experiences with warm service and meticulous attention to detail.

As a guest services associate, you will greet arrivals, manage lobby interactions, assist with room orientations, and coordinate luggage and beach amenities while upholding our high standards of guest care. This role offers a dynamic ocean-view environment and opportunities to grow within a premium team.

Qualifications

• High School Graduate or equivalent, with experience in hospitality.
• Certified with Responsible Beverage Service (RBS) and Food Handler’s Card.
• Ability to greet guests warmly and manage multiple tasks.

Responsibilities

• Greet guests with warmth and charisma at check-in and in the lobby.
• Coordinate luggage and beach amenities and support guest requests.
• Deliver personalized introductions to room features and hotel services.
• Ensure seamless guest departures and memorable goodbyes.
• Maintain flawless attention to details consistent with luxury hospitality.

Skills

Guest service

Multitasking

Communication

Hospitality

Education

High School Diploma

Job description

Casa Loma Beach Hotel in Laguna Beach, CA is seeking hospitality-focused professionals to deliver luxury guest experiences with warm service and meticulous attention to detail.

As a guest services associate, you will greet arrivals, manage lobby interactions, assist with room orientations, and coordinate luggage and beach amenities while upholding our high standards of guest care. This role offers a dynamic ocean-view environment and opportunities to grow within a premium team.