Guest Experience Host

Montage International; Laguna Beach (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Montage International in Laguna Beach is seeking a Front Office Agent to warmly host guests and create memorable experiences during their stay. You will manage check-in/check-out, folios and billing, and collaborate with departments to tailor service to guest needs.

The role requires at least two years in hotel operations and customer service, with strong English and skilled use of Word, Excel, PowerPoint, and Outlook. A high school diploma is required, and a Bachelor’s degree is a plus.

Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Minimum two years’ experience in hotel operations and customer service.
• Basic math skills and ability to handle billing; clear English communication.
• Advanced skills in Word, Excel, PowerPoint, and Outlook used daily.

Responsibilities

• Providing excellent customer service and telephone etiquette to meet goals.
• Hosting and welcoming guests with a friendly demeanor.
• Assisting with check-in/out, folios, invoicing, and billing processes.
• Thinking creatively to address guest opportunities and exceed expectations.
• Collaborating with departments to personalize guest experiences.
• Maintaining accurate records for guest accounts and local information.
• Responding to questions and requests with clear communication.

Skills

Customer service

Communication

Math skills

English proficiency

Office software

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International in Laguna Beach is seeking a Front Office Agent to warmly host guests and create memorable experiences during their stay. You will manage check-in/check-out, folios and billing, and collaborate with departments to tailor service to guest needs.

The role requires at least two years in hotel operations and customer service, with strong English and skilled use of Word, Excel, PowerPoint, and Outlook. A high school diploma is required, and a Bachelor’s degree is a plus.