Guest Experience Front Desk Agent

Leisure Hotels & Resorts; Isle (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Leisure Hotels & Resorts in Isle, MN is seeking a friendly Front Desk Receptionist to create a welcoming environment for guests and their families, ensuring smooth front desk operations and excellent service from arrival.

You will greet guests, manage check-in/check-out, answer calls, and provide information about services and amenities. The role requires strong communication, organization, and the ability to work flexible hours, including weekends and evenings if required.

Qualifications

• Excellent interpersonal and communication skills.
• Previous front desk or customer service experience preferred.
• Ability to work flexible hours including weekends and evenings.

Responsibilities

• Greet families and guests warmly upon arrival.
• Manage and coordinate reservations efficiently and accurately.
• Answer phone calls, respond to inquiries, and provide information about services and amenities.
• Maintain a tidy and organized front desk area.
• Assist with check-in and check-out processes.
• Handle guest requests and resolve issues promptly and courteously.
• Support administrative tasks as needed to ensure smooth daily operations.

Skills

Interpersonal communication

Organizational multitasking

Customer service experience

Professional demeanor

Computer literacy and reservations

Flexible hours availability

Job description

Leisure Hotels & Resorts in Isle, MN is seeking a friendly Front Desk Receptionist to create a welcoming environment for guests and their families, ensuring smooth front desk operations and excellent service from arrival.

You will greet guests, manage check-in/check-out, answer calls, and provide information about services and amenities. The role requires strong communication, organization, and the ability to work flexible hours, including weekends and evenings if required.