Hotel Restaurant Server — Upsell & Guest Experience

Best-Western-Premier,-the-Central-Hotel; Harrisburg (Dauphin County); On-site; USD 17,000 - 28,000; Part time

Job summary

Best-Western Premier, the Central Hotel in Harrisburg, PA, is seeking a friendly banquet server to provide exceptional guest service in our restaurant and banquet spaces. You will take orders, deliver food and beverages, and help maintain a clean, welcoming dining area.

This role requires good communication, the ability to work weekends and holidays, and a professional appearance. Previous banquet or restaurant experience is preferred, with a focus on accuracy, teamwork, and upselling

Qualifications

• High school diploma or equivalent is required.
• Previous banquet or restaurant experience preferred.
• Ability to communicate with guests and team members professionally.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Ability to lift food service trays up to 25 lbs.
• Flexible schedule including weekends and holidays.

Responsibilities

• Ensure the safety and security of our guests by maintaining guest privacy at all times.
• Participate in pre-shift and post-shift meetings.
• Welcome and greet guests with a warm friendly smile.
• Accurately process guest orders and prepare checks that itemize and total meal costs and sales tax.
• Maintain superior standards of quality, service, and cleanliness in the restaurant.
• Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
• Clear and reset tables at the end of each course or upon completion of the meal.
• Listen to guest requests and concerns, and resolve in a professional and courteous manner.
• Promote other services of the hotel, including guest rooms, and meetings and events.
• Demonstrates a positive attitude, and maintains a professional appearance.
• Perform other duties as assigned.

Skills

Guest service

Communication

Flexibility

Professional appearance

Teamwork

Education

High school diploma or equivalent

Job description

Best-Western Premier, the Central Hotel in Harrisburg, PA, is seeking a friendly banquet server to provide exceptional guest service in our restaurant and banquet spaces. You will take orders, deliver food and beverages, and help maintain a clean, welcoming dining area.

This role requires good communication, the ability to work weekends and holidays, and a professional appearance. Previous banquet or restaurant experience is preferred, with a focus on accuracy, teamwork, and upselling