Guest Experience Front Desk Agent

Riverside Hotel; Fort Lauderdale (FL); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Riverside Hotel in Fort Lauderdale is seeking a Front Office Agent to manage efficient check-in/out and greet guests with enthusiasm. You will follow hotel policies and handle guest inquiries with a can-do attitude.

You will maintain room type knowledge, verify IDs, process payments, coordinate with front office colleagues, answer calls promptly, and assist with VIP reservations while keeping the desk organized and secure. This role requires punctuality and professional appearance.

Qualifications

• High standards of guest care and service across the department.
• Courteous greeting and efficient handling of guest inquiries.
• Accurate check-in/check-out procedures and ID/payment verification.
• Professional appearance and punctuality during shifts.

Responsibilities

• Greet guests and answer questions in a courteous and efficient manner.
• Check-in and check-out of guests during your scheduled shift.
• Answer phone calls within three rings.
• Verify proper ID information and guest codes for accommodations.
• Keep mail, messages, and faxes organized and delivered promptly.
• Maintain knowledge of hotel room types and locations.

Skills

Guest service

Communication skills

Attention to detail

Punctuality

Job description

Riverside Hotel in Fort Lauderdale is seeking a Front Office Agent to manage efficient check-in/out and greet guests with enthusiasm. You will follow hotel policies and handle guest inquiries with a can-do attitude.

You will maintain room type knowledge, verify IDs, process payments, coordinate with front office colleagues, answer calls promptly, and assist with VIP reservations while keeping the desk organized and secure. This role requires punctuality and professional appearance.