Guest Experience Agent

The Las Olas Company / Riverside Hotel; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Riverside Hotel in Fort Lauderdale is seeking a Front Office Agent to manage guest check-in and checkout with a courteous, can-do attitude. You will assist guests with concerns, maintain high standards of care, and help guests navigate hotel services and amenities.

Daily duties include greeting guests, answering inquiries, managing registrations, and supporting VIP and special requests while upholding hotel policies and procedures.

Qualifications

• Experience in front desk or guest service is preferred.
• Maintain high standards of guest care and service.
• Greet guests courteously and handle inquiries efficiently.

Responsibilities

• Maintain highest standards of guest care and service throughout the department.
• Greet guests and answer questions in a courteous and efficient manner.
• Check-in and checkout of all guests during your shift.
• Answer phone calls within three rings.
• Ensure guests are registered with proper IDs and payments when required.
• Assist in blocking rooms for VIP reservations and special requests.

Job description

Riverside Hotel in Fort Lauderdale is seeking a Front Office Agent to manage guest check-in and checkout with a courteous, can-do attitude. You will assist guests with concerns, maintain high standards of care, and help guests navigate hotel services and amenities.

Daily duties include greeting guests, answering inquiries, managing registrations, and supporting VIP and special requests while upholding hotel policies and procedures.