Guest Experience Front Desk Agent

Country Inn & Suites Fort Atkinson; Fort Atkinson (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

Country Inn & Suites Fort Atkinson is seeking a Hotel Front Desk Agent to be the guests’ first point of contact, handling registrations, reservations, and information on rooms, rates, and amenities. You will strive to create a pleasant and memorable stay for all guests, with duties spanning check-in/out, guest assistance, and coordination with housekeeping.

The role requires strong customer service skills, excellent communication, and the ability to manage multiple tasks efficiently to ensure

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Customer service attitude.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests and collect necessary information (contact details, dates).
• Welcome guests, assign rooms, and provide information about rooms, rates, and amenities.
• Respond to client complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange services for VIPs and event attendees.
• Upsell facilities and services when appropriate.
• Maintain updated booking and payment records.

Skills

Hotel front desk experience

Customer service

Communication skills

Organizational skills

Job description

Country Inn & Suites Fort Atkinson is seeking a Hotel Front Desk Agent to be the guests’ first point of contact, handling registrations, reservations, and information on rooms, rates, and amenities. You will strive to create a pleasant and memorable stay for all guests, with duties spanning check-in/out, guest assistance, and coordination with housekeeping.

The role requires strong customer service skills, excellent communication, and the ability to manage multiple tasks efficiently to ensure