Guest Experience Front Desk Agent

stayAPT Suites; Pensacola (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

stayAPT Suites is seeking a friendly Front Desk Agent to join our extended-stay hotel team. You will welcome guests, check them in/out, handle inquiries, and help maintain a welcoming lobby and accurate records.

This role requires excellent communication, reliability, and the ability to multitask in a busy environment. You may assist with light housekeeping and other duties as needed, including after-hours on-call shifts.

Qualifications

• Previous hotel, hospitality, customer service, or front-desk experience preferred.
• Excellent communication and interpersonal skills.
• A genuine commitment to providing exceptional guest service.
• Professional, friendly, and approachable personality.
• Strong attention to detail and ability to notice issues before they become problems.
• Ability to multitask and remain calm in a busy environment.
• Reliable, punctual, and dependable.
• Comfortable working independently and making sound decisions when needed.
• Basic computer skills and ability to learn hotel/reservation software.
• Ability to work flexible schedules, including weekends, holidays, evenings, and occasional on-call shifts.
• Ability and willingness to assist with housekeeping and other operational duties when needed.

Responsibilities

• Provide warm, personalized, and professional service to every guest.
• Welcome guests, complete check-ins and check-outs, and respond promptly to requests.
• Build positive relationships with extended-stay guests and anticipate their needs.
• Answer phones, emails, and guest inquiries in a professional manner.
• Handle guest concerns and resolve issues with patience, professionalism, and good judgment.
• Maintain accurate guest records, reservations, payments, and other front-desk documentation.
• Provide information about hotel services, policies, and the surrounding area.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Conduct routine guest-room checks to ensure rooms are clean, safe, functional, and meet hotel standards.
• Identify maintenance, cleanliness, or safety concerns and communicate them promptly to management or the appropriate team member.
• Check common areas and report any issues requiring attention.
• Assist with preparing rooms for new arrivals when necessary.
• Assist with light housekeeping duties when business needs require, including room touch-ups, common-area cleaning, linen or amenity replenishment, and other reasonable housekeeping tasks.
• Work collaboratively with housekeeping and maintenance to ensure rooms are ready and the property remains well maintained.
• Occasionally assist with after-hours or on-call responsibilities, as scheduled.
• Respond appropriately to guest needs or property issues during on-call periods and elevate emergencies or significant concerns to management.
• Perform other hotel-related duties as assigned.

Skills

Customer service

Communication

Detail orientation

Multitasking

Reliability

Independence

Computer skills

Flexible scheduling

Job description

stayAPT Suites is seeking a friendly Front Desk Agent to join our extended-stay hotel team. You will welcome guests, check them in/out, handle inquiries, and help maintain a welcoming lobby and accurate records.

This role requires excellent communication, reliability, and the ability to multitask in a busy environment. You may assist with light housekeeping and other duties as needed, including after-hours on-call shifts.