Front Desk/Receptionist

Comfort inn and Suites Arlington Heights; Illinois; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Career development opportunities

Job summary

Comfort Inn & Suites Arlington Heights is seeking a Front Desk Agent to provide outstanding guest services from check-in to check-out. You will greet guests, process registrations, and handle inquiries with a professional, friendly demeanor.

This role requires strong communication, multitasking, and familiarity with hotel systems like OPERA or PMS. Flexibility for evenings, weekends, and holidays is essential in a fast-paced front desk environment.

Qualifications

• High school diploma or equivalent; college degree in hospitality or related field preferred.
• Previous experience in customer service or hospitality is a plus.
• Proficient in computer systems and hotel management software (e.g., OPERA, PMS).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-stress situations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Check guests in and out, ensuring all information is accurate and up to date.
• Handle guest inquiries, reservations, and complaints promptly and professionally.
• Provide information about the hotel, available rooms, rates, and amenities.
• Assist guests with transportation arrangements, restaurant reservations, and local attractions.
• Maintain accurate records of guest accounts and transactions.
• Process payments and ensure proper billing procedures.
• Answer and direct phone calls, taking messages when necessary.
• Coordinate with housekeeping and maintenance staff to address guest requests and issues.
• Monitor and respond to guest reviews and feedback.
• Ensure the front desk area is clean, organized, and well‑stocked with necessary supplies.
• Assist in training new front desk staff as needed.
• Follow hotel policies and procedures, including safety and security protocols.

Job description

Job Description

Front Desk Agent

Department: Front Office

Reports To: Front Office Manager

Position Summary: The Front Desk Agent is the first point of contact for guests and ensures they have a positive experience from check-in to check-out. This role requires a friendly, professional demeanor, strong communication skills, and the ability to handle a variety of tasks efficiently.

Key Responsibilities

• Guest Services:
  • Greet guests upon arrival with a warm and friendly demeanor.
  • Check guests in and out, ensuring all information is accurate and up to date.
  • Handle guest inquiries, reservations, and complaints promptly and professionally.
  • Provide information about the hotel, available rooms, rates, and amenities.
  • Assist guests with transportation arrangements, restaurant reservations, and local attractions.
• Administrative Duties:
  • Maintain accurate records of guest accounts and transactions.
  • Process payments and ensure proper billing procedures.
  • Answer and direct phone calls, taking messages when necessary.
  • Coordinate with housekeeping and maintenance staff to address guest requests and issues.
• Operational Support:
  • Monitor and respond to guest reviews and feedback.
  • Ensure the front desk area is clean, organized, and well‑stocked with necessary supplies.
  • Assist in training new front desk staff as needed.
  • Follow hotel policies and procedures, including safety and security protocols.

Qualifications

• High school diploma or equivalent; college degree in hospitality or related field preferred.
• Previous experience in customer service or hospitality is a plus.
• Proficient in computer systems and hotel management software (e.g., OPERA, PMS).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-stress situations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for long periods.
• Ability to lift up to 25 pounds occasionally.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Employee discounts
• Career development opportunities

If you have any questions, please call 847-394-9999 and ask for Manager Jay. Leave a message, and we will return your call as soon as possible.

Company Description

Comfort Inn & Suites is a renowned hotel brand known for its welcoming atmosphere, exceptional guest service, and commitment to quality. We pride ourselves on providing comfortable, well‑app on travelers, ensuring a pleasant stay with amenities like complimentary breakfast, free Wi-Fi, and fitness centers.

Work Environment: At Comfort Inn & Suites, we create a supportive and inclusive work environment where every team member is valued. Our employees are the heart of our success, and we invest in their growth and development through ongoing training and career advancement opportunities.

Our Values: We prioritize customer satisfaction, teamwork, and integrity. We believe in fostering a positive workplace culture that encourages collaboration, innovation, and continuous improvement.

Employee Benefits: We offer competitive compensation, comprehensive benefits including health insurance, paid time off, and employee discounts at our hotels. Our flexible scheduling supports a healthy work‑life balance.

Community Engagement: We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in community service projects and initiatives.

Join us at Comfort Inn & Suites and become part of a team that values excellence, innovation, and exceptional guest service. Build a fulfilling career in the hospitality industry with opportunities for growth and development.

At Comfort Inn & Suites, we create a supportive and inclusive work en