Guest Experience Front Desk Agent

Friendwell Group of Companies; Edison (NJ); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Friendwell Group of Companies seeks a Front Desk Agent in Edison, NJ, to greet guests, handle reservations, process registrations and payments, and address guest requests with courtesy. The role requires staying informed of guest needs, upselling when appropriate, and maintaining professional conduct at all times.

Responsibilities include collaborating with housekeeping and maintenance, completing logs, and relaying information to managers and other departments to ensure smooth hotel operations.

Competenze

• Must have 1 year of Front Desk or customer service experience.
• Excellent communication and interpersonal skills.
• Good written, oral, and electronic communication.
• Knowledge of OPERA software preferred.

Mansioni

• Represent the hotel to guests throughout all stages of the guest's stay.
• Determine a guest's reservation status, how long they will stay, assign rooms, and accommodate special requests.
• Verify guest payment methods, follow credit-checking procedures, and enter guest/room information into the PMS; relay to relevant staff.
• Coordinate with housekeeping and maintenance for room status and repairs.
• Register guests, conduct check-out, handle upgrades and promotions, and address special requests.
• Respond to guest concerns, queries, and input professionally and promptly; escalate as needed.
• Complete logs/reports as required by management.
• Maintain close contact with other hotel departments to share information.
• Handle front desk cashier duties and manage checks and cash per hotel policies.
• Relay information to front desk managers and supervisors.
• Seek guest feedback and develop solutions to improve service.
• Answer guest calls and assist with questions, directions, and concerns.
• Listen and assist to resolve problems; log any complaints or requests.

Conoscenze

Customer service

Communication

Interpersonal skills

Shift flexibility

Problem solving

Formazione

High School diploma or equivalent

Strumenti

OPERA software

Descrizione del lavoro

Friendwell Group of Companies seeks a Front Desk Agent in Edison, NJ, to greet guests, handle reservations, process registrations and payments, and address guest requests with courtesy. The role requires staying informed of guest needs, upselling when appropriate, and maintaining professional conduct at all times.

Responsibilities include collaborating with housekeeping and maintenance, completing logs, and relaying information to managers and other departments to ensure smooth hotel operations.