Guest Experience Champion — Front Desk Agent

Friendwell Group; New Jersey; Sur place; USD 28 000 - 42 000; Plein temps

Résumé du poste

Friendwell Group is seeking a responsible Front Desk Agent to join our hospitality team in New Jersey. You will represent the hotel, manage reservations, check guests in and out, and handle special requests with a focus on guest satisfaction.

The role requires strong communication, the ability to work in a fast-paced environment, and flexibility to cover holidays and weekends. Prior experience and knowledge of hotel systems will be beneficial.

Qualifications

• Must have 1 year of experience as Front Desk Agent or similar customer service role.
• Excellent communication and interpersonal skills.
• Knowledge of OPERA software preferred.
• Availability to work varied schedules including holidays and weekends.

Responsabilités

• Represent the hotel to guests during all stages of their stay.
• Determine reservation status, assign rooms, and accommodate special requests.
• Verify payment methods and enter guest info in the PMS.
• Coordinate with housekeeping and maintenance for room status and repairs.
• Check guests in/out, handle upgrades and promotions, and address requests.
• Respond to guest inquiries and resolve complaints professionally.
• Complete logs/reports as required by management.
• Coordinate with other departments to obtain necessary information.

Connaissances

Customer service

Communication skills

Attention to detail

Teamwork

Formation

High School diploma or equivalent

Outils

OPERA software

Description du poste

Friendwell Group is seeking a responsible Front Desk Agent to join our hospitality team in New Jersey. You will represent the hotel, manage reservations, check guests in and out, and handle special requests with a focus on guest satisfaction.

The role requires strong communication, the ability to work in a fast-paced environment, and flexibility to cover holidays and weekends. Prior experience and knowledge of hotel systems will be beneficial.