Guest Experience Specialist - Front Desk

Crowne Plaza Edison; Edison (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Crowne Plaza Edison is seeking a responsible Front Desk Agent to welcome guests and oversee check-in/check-out procedures on-site. You will coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction, handling payments and inquiries with professionalism.

The role requires strong communication and multitasking abilities, with flexibility to work varying shifts including nights, weekends, and holidays. Previous hospitality experience is a plus.

Qualifications

• High school diploma or equivalent is required; hospitality or customer service experience is preferred.
• Proficiency with hotel front desk operations and PMS software is a plus.
• Strong communication, problem-solving and interpersonal skills are essential.

Responsibilities

• Handle guest check-in/check-out and front desk duties with accuracy and courtesy.
• Enter guest and room information into the PMS and coordinate with hotel departments.
• Collaborate with Housekeeping and Maintenance to keep room status and service requests updated.
• Manage cash and payment with adherence to hotel policies.
• Respond promptly to guest inquiries and resolve issues or escalate as needed.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

Opera PMS

OnQ PMS

PEP

Job description

Crowne Plaza Edison is seeking a responsible Front Desk Agent to welcome guests and oversee check-in/check-out procedures on-site. You will coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction, handling payments and inquiries with professionalism.

The role requires strong communication and multitasking abilities, with flexibility to work varying shifts including nights, weekends, and holidays. Previous hospitality experience is a plus.