Front Desk Guest Experience Specialist (Flexible Shifts)

Friendwell Group of Companies; Edison (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Friendwell Group of Companies in Edison, NJ, seeks a responsible Front Desk Agent to create a welcoming guest experience from check-in to check-out. You will assist guests, handle inquiries, and support smooth hotel operations.

The role emphasizes strong communication, multitasking, and collaboration with housekeeping, maintenance, and other departments. Shifts may include nights, weekends, and holidays to meet business needs.

Qualifications

• High school diploma or equivalent; hospitality or customer service experience preferred.
• Proficiency in communication and handling guest inquiries.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Determine guest reservation status, length of stay, and room assignments while accommodating special requests.
• Verify guest payment method and follow credit-check procedures.
• Enter guest and room information into the PMS and communicate to hotel departments.
• Collaborate with Housekeeping to keep room status reports updated.
• Coordinate with Maintenance for room repairs or guest-related service requests.
• Check-in, check-out, and manage upgrades, promotions, and special requests.
• Respond promptly and professionally to guest concerns and inquiries.
• Log and follow up on guest issues to ensure satisfaction.
• Maintain logs, reports, and documentation as directed by management.
• Communicate important information to supervisors and the Front Desk Manager.

Skills

Communication skills

Problem-solving

Interpersonal skills

Education

High school diploma

Tools

Opera

OnQ

PEP

Job description

Friendwell Group of Companies in Edison, NJ, seeks a responsible Front Desk Agent to create a welcoming guest experience from check-in to check-out. You will assist guests, handle inquiries, and support smooth hotel operations.

The role emphasizes strong communication, multitasking, and collaboration with housekeeping, maintenance, and other departments. Shifts may include nights, weekends, and holidays to meet business needs.