Front Office Agent ($27.00/hour)

Hyatt Regency; Bellevue (WA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) & Retirement Savings Plan

Life Insurance

Short Term Disability Insurance

New Child Leave & Adoption Assistance

Paid Time Off

Paid Holidays per year

Sick Days

Compassionate Leave

Jury Duty Leave

Employee Assistance Program

Free Uniforms and Cleaning of Uniforms

Free parking

Discounted Rooms at Hyatt locations

Up to 12 complimentary rooms after 90+

Free colleague meals during shift

Hyatt Colleague discount program

Tuition Reimbursement

ORCA Pass subsidy

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Office Agent to greet guests, manage registration, and communicate hotel services and promotions. You will handle payments and respond to inquiries, contributing to a welcoming guest experience.

This role offers an hourly wage between $27.00 and $27.81, with additional incentives based on upsells and Hyatt enrollments. Flexibility for AM/PM shifts and weekends is required.

Qualifications

• Customer service oriented in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Availability to work an overnight shift as needed.
• Must be able to work a flexible schedule with AM/PM shifts, holidays and weekends.

Responsibilities

• Front Office hosts/agents manage guest registration and communicate hotel services and promotions.
• Process forms of payment and respond to guest inquiries.

Skills

Customer service

Verbal and written communication

Stamina/standing for long periods

Flexible schedule

Overnight shift availability

Job description

As a colleague, we have you covered with amazing benefits and perks!

Organization – Hyatt Regency Bellevue on Seattle's Eastside

Summary

Hyatt Regency Bellevue on Seattle's Eastside is excited to welcome our newest friendly and reliable Front Office Agent to join our Front Office team. Here you will have an opportunity to be the face of our guest experience, providing a warm and welcoming first impression, and leave a lasting impression for our guests to return again and again! As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries.

The hourly rate offered for this position ranges from $27.00/hour to $27.81/hour.

Front Office Hosts/Agents are eligible to receive additional compensation based on upsells, World of Hyatt enrollments, and other incentives.

As a colleague, we have you covered with amazing benefits and perks!

Benefits

• Medical, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off:
  • Full-Time Colleagues:
    • 11 days (88 hours) earned for having 0 - 3 years of service
    • 16 days (128 hours) earned for having 4 - 8 years of service
    • 21 days (168 hours) earned for having 9+ years of service
  • (6) Paid Holidays per year
  • (6) Sick Days (earned based on hours worked)
  • Compassionate Leave
  • Jury Duty Leave

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement*
• ORCA Pass subsidy*
• Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Availability to work an overnight shift as needed
• Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.